Privacy Policy

Introduction

Welcome to Authentic Bosnia (“Company,” “we,” “us,” or “our”). We are dedicated to safeguarding your personal information and respecting your privacy rights. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website http://www.authenticbosnia.com or engage with us through other related channels, including sales, marketing, or events (collectively, the “Services”). If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us at support@authenticbosnia.com. This also includes communications via social media, in-person events, or other channels where we engage with our customers.

What information do we collect?

We collect personal information that you voluntarily provide to us when expressing interest in obtaining information about our Services, participating in activities on our website, or contacting us directly. This information may include:

• Personal identifiers: Name, email address, phone number, and mailing address.
• Demographic information: Age, gender, and preferences related to travel experiences.
• Payment information: When making purchases, your payment details are processed securely by our third-party payment processor, Stripe. Please do not send sensitive information such as credit card details via unencrypted channels like email. We do not store your full credit card information on our servers.
• Travel Preferences: Information regarding your preferred destinations, activities, and accommodations to tailor our services to your interests.
• Dietary or health-related Information: Details you provide about dietary restrictions or health conditions to ensure suitable travel arrangements.

Additionally, we automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring URLs, and information about your usage of our site. This data helps us understand how visitors use our website and improve its functionality.

How do we collect your information?

We collect information through various methods, including:

• Direct interactions: When you fill out forms on our website, communicate with us via email or phone, or participate in surveys or promotions.
• Automated technologies: Through cookies and similar tracking technologies that collect data about your browsing actions and patterns.
• Third-party sources: Information from partners, such as travel service providers, or public databases to enhance our services.

How do we use your information?

We may use the information we collect for various purposes, including:

• To provide and manage our services: Processing transactions, managing your bookings, and delivering personalized travel experiences.
• To communicate with you: Sending administrative information, responding to inquiries, and providing updates related to our Services.
• For marketing and promotional activities: Sending you newsletters, promotions, and other marketing materials that may be of interest to you. You can opt-out of these communications at any time.
• To improve our services: Analyzing usage trends and preferences to enhance user experience and develop new features.
• To ensure safety and compliance: Monitoring activities to detect and prevent fraud, ensuring security, and complying with legal obligations.

When do we share your information with others?

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

• With service providers: We share information with third-party vendors who perform services on our behalf, such as payment processing (e.g., Stripe), data analysis, email delivery, hosting services, and customer support. These service providers are contractually obligated to protect your information and use it solely for the services they provide.
• With travel partners: To facilitate your bookings, we may share necessary information with airlines, hotels, tour operators, and other travel-related entities.
• For legal compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

How do we process payments?

All payment transactions are processed through Stripe. Stripe adheres to strict security standards, including PCI-DSS compliance, to protect your payment information. We do not store or have access to your full credit card details. For more information on how Stripe handles your data, please refer to Stripe’s Privacy Policy https://stripe.com/privacy.

How do we keep your information safe?

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: Protecting data transmitted over the internet using industry-standard encryption protocols (e.g., SSL/TLS).
• Access controls: Restricting access to personal information to authorized personnel only.
• Regular audits: Conducting regular security assessments to identify and address potential vulnerabilities.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

Do we transfer your information internationally? 

As a global travel service provider, we may transfer your personal information to countries other than your own to fulfill our contractual obligations to you. These countries may have data protection laws different from those in your jurisdiction. We ensure that appropriate safeguards are in place to protect your information during such transfers, in compliance with applicable data protection laws such as GDPR (if applicable).

How long do we keep your information?

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our relationship with you: Providing our Services and managing our business relationship.
• Legal obligations: Compliance with legal and regulatory requirements.
• Dispute resolution: Addressing any complaints or potential legal claims.

What are your privacy rights?

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access: Requesting a copy of the data we hold about you.
• Correction: Requesting corrections to any inaccurate or incomplete information.
• Deletion: Requesting the deletion of your personal data, subject to certain exceptions.
• Restriction: Requesting the restriction of processing your personal information under certain circumstances.
• Data portability: Requesting a copy of your personal data in a structured, commonly used, and machine-readable format.
• Opt-out: Choosing to opt-out of marketing communications.

To exercise any of these rights, please contact us at support@authenticbosnia.com. We will respond to your request in accordance with applicable laws.

How do we use cookies and tracking technologies?

Our website uses cookies and similar technologies to enhance user experience, analyze site performance, and deliver personalized content. Cookies are small data files stored on your device that help us understand how you interact with our website. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website. For more detailed information, please refer to our Cookie Policy.

What about third-party links?

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

How do we handle children’s privacy?

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 without verifiable parental consent. If we become aware that we have inadvertently collected information from a minor without proper authorization, we will take immediate steps to delete that data from our records. If you believe that we may have collected information from a child, please contact us at support@authenticbosnia.com so we can take appropriate action.

What are your California and Florida privacy rights?

If you are a resident of California or Florida, you may have additional rights under applicable state laws.

California Consumer Privacy Act (CCPA) rights (For California Residents):

• You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you.
• You may request the deletion of your personal information, subject to certain exceptions.
• You have the right to opt-out of the sale of your personal information (although we do not sell personal data).
• You will not receive discriminatory treatment for exercising your privacy rights.

Florida Digital Bill of Rights (FDBR) and other applicable laws (For Florida Residents):

• You have the right to access, correct, or delete your personal data.
• You have the right to opt out of targeted advertising and data sales (we do not sell personal data).
• You may request a copy of the data we hold about you.

How will we update this privacy policy?

We may update this Privacy Policy from time to time in response to legal, regulatory, or operational changes. Any changes will be posted on this page with an updated “Last Updated” date at the top. If significant changes are made, we will notify you through the email address associated with your account or by prominently posting a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

To exercise these rights, please contact us at support@authenticbosnia.com. We will verify your identity before processing any requests, in compliance with state laws.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Authentic Bosnia LLC

13800 Egrets Nest DR, 32258

Jacksonville, Florida, USA

support@authenticbosnia.com

+387 63 632 002

We take your privacy seriously and are committed to addressing any concerns in a timely and transparent manner.